Return and refund policy
Overview Our return and refund policy is valid for 30 days from the date of purchase. If more than 30 days have elapsed, we cannot offer a full refund or exchange.
To be eligible for a return, the item must be unused, in its original condition and in its original packaging.
Some items are non-returnable:
- Perishables (e.g. food, flowers, newspapers, magazines)
- Intimate care and sanitary products
- Hazardous materials or flammable liquids and gases
Additional non-returnable items :
- Gift cards
- Downloadable software products
- Certain health and personal care items
A valid receipt or proof of purchase is required for all returns. Do not return your purchase to the manufacturer.
Partial refunds Partial refunds may be granted in the following cases:
- A book with visible signs of use
- Open CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records
- Any item that is not in its original condition, damaged or missing parts for reasons not attributable to our error.
- Items returned more than 30 days after delivery
Refund process Once we have received and inspected your return, we will notify you by e-mail regarding the approval or rejection of your refund.
If approved, the refund will be processed and credited to your original payment method within a certain number of days.
Late or missing refunds If you have not received your refund :
- 1. Check your bank account again.
- 2. Contact your credit card company (refunds may take some time to be posted).
- 3. Contact your bank (there may be processing delays).
If you have completed these steps and still have not received your refund, please contact us at info@alapero.ca
Sale items Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges Exchanges are only available for defective or damaged items. If you need an exchange for the same item, please send us an e-mail to info@alapero.ca and send your article to 13770 rue des Saules, Mirabel, QC, J7N3G2, Canada.
Gifts
- If an item has been marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once the return has been received, a gift certificate will be sent to you.
- If the item has not been marked as a gift, or if the purchaser of the gift has had the order shipped to him or herself, the refund will be sent to the purchaser of the gift.
Return shipping To return a product, send it to : 13770 rue des Saules, Mirabel, QC, J7N3G2, Canada.
- Customers are responsible for return shipping costs, which are non-refundable. If a refund is issued, the cost of return shipping will be deducted.
- Depending on your location, the time it takes for an exchanged product to reach you may vary.
- For high value items, consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
Need help? If you have any questions about returns and refunds, please contact us at info@alapero.ca